Anybody who plans on driving our vehicle must meet the following requirements:
If you have both liability AND collision from a single insurance company it's called "Comprehensive Insurance". Most comprehensive auto insurance policies will cover damage to rented vehicles, but you should always check with your carrier if you are not sure.
Campago sells the following forms of coverage
Some credit cards offer collision coverage for rental cars. Before relying on your credit card for coverage make sure it provides the coverage you need:
Campago sells a CDW package for all of our vans. The CDW we offer has a $2,500 deductible. This is due to the high value of our vehicles, and the need to make the CDW affordable (a zero deductible would result in a much higher price). The collision damage waiver does not cover the interior of the van, or it's contents (including: game console, video screens, games, etc.). Please double check and make sure that all doors are locked every time you leave the van, and that no valuables are visible. The collision damage waiver does not cover damage due to insufficient height or width clearances. So the rule for parking garages, fast food restaurants and other areas likely to have low lying roofs is simple: "When in doubt, stay out".
We do not offer on-site parking for your car, and can not store your vehicle while you rent ours. However most of our locations have parking facilities located nearby. If you need parking during your rental please contact us and we will do our best to assist you in identifying a location nearby.
We are absolutely crazy about maintaining our vehicles, but we can't do it alone: we need your help! On longer rentals we require that all of our renters get a safety inspection and oil change every 10,000 miles (or earlier if indicated by the vehicle's computer). Renters who drive over this mileage limit without getting the required inspection risk additional fees.
Other things you should know:
We provide a video screen and video game console with DVD support, controllers, and wireless headphones in all of our vehicles as an amenity to our renters. We do everything in our power to make sure the entertainment system is in working order and every system is tested twice before every rental: once when the vehicle is returned, and again in your presence when you arrive to pick it up. If you find that something is not working properly during your rental, please contact us. We have found reported problems are often due to simple user error, or only require a quick fix. However if repairs are required we will do everything in our power to get it repaired, and will schedule a trip to the nearest technician as soon as your schedule permits. With that being said: Road vibrations, weather and even misuse can all lead to the entertainment system malfunctioning. Due to the fact that the typical malfunction is beyond our control we only offer repair and/or replacement at our expense, and do not offer discounts or other compensation due to entertainment system issues.
We provide power outlets for the entertainment systems and your personal use. However please keep in mind that these do not supply unlimited power. If you plug too many devices, or devices which consume too much power (such as hair dryers, curling irons, space heaters, etc) into our outlets you will blow a fuse and might even damage the inverter. As with our AV systems we do not offer discounts due to power inverter failure, nor are we responsible for damage to anything you connect to the inverter. We will schedule repair or replacement of any malfunctioning inverter on the next business day.
The wireless headphones and game controllers in our vehicles require AA batteries to operate. Installing brand new batteries with every rental would be environmentally (and financially) wasteful. As a result we do not supply new batteries with every rental, and encourage clients to bring their own AA batteries with them in case the batteries in the headphones or game controllers need replacement.
Should you ever need it, we have a 24 hour nationwide road service available to help you. The membership number and the 1-800 number are on your rental agreement. However please also call Campago to let us know that you are having problems. We are very aggressive when it comes to making repairs, and we often have knowledge and experience that will get you rolling even before you get off the phone. So should you have any issues please contact us immediately at 1-866-868-7826 (or 415-401-7659) so we can help!
Every van comes with a spare tire. We do not allow you to self change the tire. You must call our tow service and have a tow truck driver come and change the tire. Please let our office know anytime you get a flat so we can arrange to have the spare replaced for you.
Despite the extraordinary effort we put into vehicle maintenance, there are occasionally moments where mid-rental maintenance or repairs will be necessary. Please be assured that we will pay or reimburse for all mechanical repairs, provided that the repair is not due to misuse of the vehicle, or collision with a foreign object. You must call us and let us know what is going on so we can help you take care of it promptly. Repairs over $100 require our approval before they can be initiated (this is as much for your protection as ours: there are people out there who will try to take advantage of you.).
You must follow our instructions regarding maintenance and repairs, regardless of the effect it may have on your schedule. Sorry, but safety comes first. Failure to follow our instructions voids our agreement, and any CDW we have provided you with, and may result in us reclaiming our vehicle at your cost. If we feel something is unsafe, we have the final word. Yes we care a tremendous amount about your schedule, but we cannot knowingly allow anyone to compromise their safety (or anyone else's). Your life and your health are the most important things in our vehicles.
After hours: If a mechanical issue occurs after hours and we are closed, we have a 24 hour nationwide tow service that will tow the vehicle to the nearest mechanic (see the section above about Tow Service). In most places mechanics are all closed after 5pm anyways, so there isn't much anyone can do about it until the morning. Leave a message on our voicemail and we will help you first thing in the morning.
In the event of a serious mechanical malfunction*:
We do not own teleportation devices. If you take the vehicle into remote & rural areas that are far from mechanics, tow shops and auto part supplies this will have a corresponding impact on our ability to get you moving quickly again if there is a problem. You assume this risk when traveling in remote, rural and/or isolated areas. We will still do everything we can to help you, but it will obviously take longer to get repairs or parts, and we are not liable for expenses you may incur as a result of your travel to remote areas (this includes expenses such as gas, miles, lodging, or any other expense not included in our standard agreement). We are not bad people because of it, there's just limits to what we can provide and still offer vehicles at a reasonable price. Please have realistic expectations.
Our vans do not offer 4x4 drive. They are all front wheel drive only. As a result you can potentially get stuck if you drive on non-paved surfaces. We totally get that many camping sites will have gravel roads, and for the most part you shouldn't have any problems as long as you stick to the gravel. But here's the deal, and this is as straightforward as we can be about it:
Our rental agreement outlines a lot of uses that are simply not permitted. It's all common sense things, like not using the vehicle for racing, or driving drunk, etc. It probably goes without saying, but we're going to go ahead and say it anyways: prohibited use of our vehicle violates our rental agreement, voids all liability and other insurance coverage, and makes vehicle subject to immediate recovery by Campago. So be cool, k?
We do not sell, offer, or include travel insurance with your rental, and do not provide coverage for anything other than our van. If you need travel insurance we are happy to refer you to a travel insurance provider. Like every other vehicle rental company in the world Campago is never liable for consequential losses or damages (including lost revenue, wages, etc) due to vehicle downtime under any circumstances, even if the downtime is due to our own fault or neglect.
How we handle tickets and citations: The renter is responsible for all tickets, fines, fees, licenses, permits, taxes, or fines, required by or resulting from the renter's use or operation of the vehicle. We strongly urge our renters to pay all tickets etc., as they receive them. If we receive a ticket in the mail, we have one of the most generous policies in the vehicle rental industry: we will email you a notice with directions on how to pay the ticket yourself, with no extra charges from us. However if the ticket remains unpaid we will be forced to pay it ourselves (or our vehicle's registration will be at risk!). If this happens we will charge a $25 administration fee to pay the ticket on your behalf.
Do you have your own Transponder? Many of our renters would like to use their own toll transponder (EZ-pass, I-Pass, etc.). However please be aware: we have seen countless cases where the transponder signal was not picked up and a violation notice was then mailed out. Due to the length of time it takes the toll agencies to mail a violation to an out-of-state vehicle owner, and the time it takes us to process the citations, it can sometimes be impossible to get the violations reversed and/or assigned to the renter's account by the time we receive them. In some cases the ticketing authority just won't let us do it. Ultimately the renter is responsible for any fines they incur. So our first bit of advice is to just leave the transponder at home and pay the tolls as they happen. But if you really want to bring the transponder with you (and we completely understand if you do) then we recommend contacting the toll agency that provided you with the transponder and get specific instructions from them on how to proceed using your transponder with a rental vehicle. Some authorities will let you add a specific vehicle.
Rentals of three days or less require a non-refundable deposit equal to one days rental. All other rentals require a 30% non-refundable deposit. Cancellations on the first day of the rental or afterwards will be charged for the entire reservation.
Fuel consumption is one of the biggest controllable expenses, and speed has the biggest impact on fuel consumption. There is a 20% difference in fuel consumption between 65mph and 80 mph. Driving the speed limit is not only cheaper, but it also greatly diminishes the amount of carbon that is emitted into the atmosphere.
Tire pressure also has an impact on gas mileage, as well as safety. Check your tire pressure regularly. If you have questions regarding the proper pressure to inflate the tires, please call us!
Wearing your seatbelt can reduce the odds of a fatality from 72% to 20%. Please wear your seatbelts at all times when the vehicle is moving!
According to the NHTSA, most rollovers are due to driver error. Please take a moment to familiarize yourself with these safety tips:
For more information on preventing rollovers and safe driving please visit the Safer Car website.
In the event of an accident, no matter how large or small, we require that you notify us immediately. We will provide you with an accident report form, which must be completely filled out and and either emailed or faxed back to us at 1-415-401-7659.